FREQUENTLY ASKED QUESTIONS
Find answers to common questions about orders, products, and more.
Orders & Shipping
Orders are dispatched within 3–5 business days. You'll get a confirmation email with tracking as soon as your parcel leaves us.
Yes — shipping is free on all orders over $75. The discount is applied automatically at checkout, so there's no code to remember.
Everything arrives in our signature boxes, which are fully recyclable and biodegradable. Beautiful to open, kind to keep.
Get in touch as soon as you can and we'll do our best. Once an order has been dispatched we're no longer able to change it, so the sooner you reach us the better.
Products & Shades
Always. Every Luminaje formula is cruelty-free and vegan — plant-powered, never tested on animals.
Every shade is swatched on its product page, so you can see the true color before you buy. Still torn between two? Message us — we'll help you match.
Four pieces that build one complete look: the LumiEyez Bare Necessities Palette for eyes, Blushing Vibe Liquid Blush for cheeks, Lumi Lip Glaze for lips, and Lumi Elixir Shimmering Body Oil for a lit-from-within glow.
Open any product page and expand the Ingredients section to view the featured ingredients. The complete list of ingredients is located on the back of the package. If you're checking for a specific sensitivity, reach out to us, and we'll be happy to walk you through it.
Returns & Support
If something isn't right, email us at noreply@luminajecosmetics.com with your order number and we'll sort it out with you.
We're sorry, that shouldn't happen. Send us a photo of the item and the box within a few days of delivery and we'll make it right.
Yes. Become a Luminary and you'll get 10% off, early access to new launches, and radiance delivered right to your door. Sign up with the form in our footer.
Email noreply@luminajecosmetics.com or use the form on our contact page. A real person replies within 1–2 business days.
Still Have Questions?
We're happy to help
Questions about a product, an order, or a shade match? Send us a note and a real person from our team will get back to you within 1–2 business days.
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